Customer Experience Partner
Lanes GroupWales, United Kingdom
Posted January 23, 2026
29000 - 33000 GBP
Full Time
About the Company
At Lanes, people are at the heart of everything we do. We generate over £530 million annual turnover and employ more than 4,000 talented colleagues across the UK.
Job Description
We are recruiting a Customer Experience Partner to join our leadership team within the Welsh Water Wastewater Framework. This role is a fantastic opportunity to build a rewarding career within the Lanes Group, working closely with one of our most valued clients and helping to deliver outstanding service aligned to their AMP8 objectives.
Requirements
- Full UK driving licence (max 6 points)
- Experience working closely with customers (field-based preferred)
- A passion for delivering excellent service
- Confidence in managing challenging conversations
- Strong organisational skills with the ability to plan ahead
- Flexibility and resilience to adapt to changing customer and business needs
- Strong data interpretation, attention to detail, and accuracy
- Excellent interpersonal and communication skills
- Ability to manage your own workload and time effectively
Benefits
- Company Van
