IT Support Technician

The IT Support Technician provides day-to-day technical support to the company's corporate office and multiple site locations, including hardware configuration, network management, user accounts, and security maintenance. This is a hands-on role requiring strong troubleshooting skills, customer service, and the ability to travel between sites.

Requirements

• Provision, configure, and deploy new computers, monitors, and peripheral equipment.
• Set up and maintain internet connections and network devices.
• Respond to help desk tickets and support requests.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Maintain accurate records of assets and configurations.
• Coordinate with third-party vendors.
• Assist with onboarding/offboarding technology.
• Ability to lift and install equipment.
• Strong knowledge of Windows OS, Microsoft Office, and cloud-based tools.
• Basic networking knowledge (IP addressing, routers, modems, Wi-Fi setup).
• Experience with provisioning tools and remote desktop/support platforms.