Hospitality Associate 3

The Hospitality Associate 3 provides exceptional customer service to residents, families, guests, and staff while supporting front desk operations and transportation needs within the Village.

Requirements

• Greeting residents, families, guests, and visitors with warmth, professionalism, and a friendly smile.
• Follow established Emergency Procedures for all medical, fire or security threats.
• Observe and report suspicious activity, safety hazards or security concerns to management immediately.
• Monitor Carepoint, communication and safety systems, and respond appropriately.
• Notify the Director of Wellness and clinical operations or the Director of Healthcare Operations in the event of a resident’s death.
• Maintain strict confidentiality of all resident care information to ensure resident rights are protected.
• Run daily, weekly, and monthly Carepoint reports.
• Support the flow of communication within the Village; receive and relay messages accurately.
• Answer telephone calls; determine nature of call and direct calls to the appropriate individual or department.
• Perform daily tasks, including mail and grocery deliveries, shipping and receiving packages, making copies, password resets, A/V activity support, and assisting with resident requests.
• Direct transportation calls as needed, and book appointments as requested.
• Drive 14-passanger shuttle bus (No CDL required)
• Follow all safety rules, including road laws and hands-free cell phone driving.
• Drive residents on and off campus, including Dr’s appts, weekly grocery trips and special events.
• Aid residents as needed, including offering a hand/arm when entering or exiting vehicles.
• Keep vehicles clean; complete daily vehicle inspections; ensure gas tank is at least half full at the end of shift.
• Schedule Uber transportation for residents as needed.
• Coordinate transportation services between residents and drivers.
• Enforce parking policies and provide directions/information to guests and residents.
• Create maintenance/housekeeping workorders
• Maintain the lost and found
• Adhere to staffing schedules and instructions according to established policies and procedures.
• Collaborate with other departments regarding evening and weekend needs