Customer Service Agent

Your tasks

We are looking for a Customer Service Agent (m/w/d) full-time for our team. You are responsible for the entire customer service at William Walker and are an essential part of the best possible William Walker shopping experience. Daily customer contact and solving “big” and small problems in customer service and office routine are at the center of your work. As part of a cross-functional team, you work closely and trustfully with all relevant departments. Empathy, open communication, attention to detail, and problem-solving skills are the basic requirements for this position

Your tasks:

• You take over the customer service from William Walker and take care of all concerns that customers and interested parties bring to us
• You maintain contacts with DHL and all other logistics service providers
• You support customers around the order process by email, chat, and phone, maximum customer satisfaction is your goal
• You actively support in product inventory planning and work regularly with our warehouse management

Your profile

You have ideally already gained some professional experience in the field of customer service

• You are flexible and solution-oriented
• You are communicative and communicate proactively
• You work independently and structured
• You keep calm and overview, even when it gets hectic
• The handling of technical devices belongs to your daily routine
• You speak and write German and English fluently

Why us?

A fair, full-time job in a dynamic environment

• Close cooperation with a sympathetic, cross-functional team
• Continuous further education
• Flat hierarchies and quick decisions
• Well-equipped office with option for company phone
• A cool office in Hamburg Altona with good public transportation connections
• Home office possibility
• Attractive benefits such as employee discounts, team events, free drinks, and great coffee

About us

lasting brands is a team of “think-big dreamers” who have made it their mission to build outstanding DtC-brands like our own brand William Walker. Through the application and mastery of skills that range from building a holistic e-commerce structure to building organizational structures and creating best-in-class content, all in harmony with our lived values.

William Walker

William Walker is a Direct-to-Consumer brand of the Iasting brands GmbH with its headquarters in Hamburg. Together with strong partners, we transform ideas around dog care into aesthetic products. We deliver high-quality dog accessories and dog food with a top-class e-commerce shopping experience for discerning dog owners. We have customers all over the world and are currently represented in 16 countries through dealers.