Customer Service Representative (Call Center)
Latitude IncRockville, Maryland, United States
Posted September 9, 2025
48000 - 56000 USD year
Full Time
About the Company
Latitude Inc is a Human Resource Consulting Firm with offices in Hanover, MD, and Winter Park, FL. Offering contract, contract-to-hire, and direct placement services across various industries including Technology, Engineering, and Communications, Latitude stands out through its experienced management team and professional recruiters. The company provides tailored recruiting, skills evaluation, background checks, and drug tests to ensure successful placements and cost efficiency for clients in the Beltway Corridor and nationwide.
Job Description
We are seeking a dedicated and personable Customer Service Representative (CSR) to join our call center team, handling customer inquiries, resolving issues, and ensuring a positive customer experience in a fast-paced environment.
Requirements
- Answer inbound calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, policies, and procedures
- Resolve customer concerns, complaints, or issues effectively and in a timely manner
- Document all customer interactions and update account information in the system
- Escalate complex issues to the appropriate department or supervisor when necessary
Benefits
- $24 - $28 an hour