Technical Support Specialist (d/f/m)
LeapsomeBerlin, Germany • Berlin, Germany • New York, New York, United States
Posted October 21, 2025
Full Time
About the Company
Leapsome is an AI-powered HR platform that automates and simplifies all HR processes across the employee lifecycle, from onboarding to performance management and engagement. Trusted by over 1,600 companies, Leapsome offers intelligent insights, AI capabilities, and best practices for developing, engaging, and retaining top talent. Founded in 2016, the company aims to elevate people strategies with data-driven decisions and future-proof HR tools.
Job Description
Leapsome is an AI-powered People platform revolutionizing HR for modern teams. They are looking for a Technical Support Specialist to help users with technical issues, ensuring a seamless support experience and improving customer outcomes. The role involves troubleshooting, collaboration, and contributing to internal improvements.
Requirements
- Technically curious and quick to learn new systems.
- Experienced in customer support and technical troubleshooting.
- Clear and confident communication in English (German is a strong plus).
- Organized, proactive, and comfortable managing multiple priorities independently.
- Motivated by continuous improvement, both in customer experience and in how we work.
Benefits
- Competitive pay and pre-IPO equity package
- Health & Wellness
- Mental health access
- Work-from-home stipend
- Monthly team activities
- Professional development budget
- Vacation days
- Public holidays
