Learner Success Manager (Remote)
LearnlightNew York, New York, United States
Posted September 30, 2025
Full Time
About the Company
We're a global EdTech leader with over 16 years of experience in communication skills training, redefining collaboration in a global, digital-first world. We help businesses and global mobility partners unlock the true potential of their talent through language, intercultural, and interpersonal skills. Our expert trainers and cutting-edge AI tools create a learning experience that combines flexibility and impact, helping businesses foster trust, mutual understanding, and inclusivity in today's workplace. To ensure a respectful online community, here are our social media guidelines: https://www.learnlight.com/en/online-social-media-principles/ For more information visit: https://www.learnlight.com
Job Description
Learnlight is seeking a Learner Success Manager to join their team in Mexico. This full-time remote position focuses on supporting learners, improving satisfaction, and collaborating with other teams to deliver language, intercultural, and communication skills training to thousands of participants globally. The role involves providing excellent customer service, gathering feedback, monitoring progress, and proactively addressing concerns.
Requirements
- Advanced proficiency in both Spanish and English languages
- Customer service skills
- Ability to multi-task and prioritize
- Capacity to handle difficult situations with tact
Benefits
- Work-Life Balance
- Learning & Development
- Community Events
- Company News
- Cultural Collaboration