Level 1 Support

As a Customer Care Representative, you will be the first point of contact for customers with questions, issues, and technical problems around our hosting services. You will combine technical knowledge with real team spirit and customer empathy to provide excellent customer support.

Requirements

• Experience in customer service, ideally in a technical or IT-related environment
• Technical understanding of hosting, domains, hardware, or genuine interest
• Very good language skills in German and English
• Clear, proactive communication
• Solution-oriented thinking and precise working method

Benefits

• Further development through training platform, certifications, online courses, and individual education
• Flexible work arrangements and work-life balance
• Subsidies such as Deutschlandticket, fitness studio, JobRad, occupational pension provision, and occupational health insurance