Customer Success Manager (Remote)
LegalMatchPhilippines
Posted February 23, 2026
Full Time
About the Company
LegalMatch.com is a leading legal marketing platform that connects individuals and small businesses with the right attorneys through a data‑driven matching service. Founded in 1999 as a free web‑based exchange, it now specializes in small law firm marketing, legal lead generation, and online marketing solutions for solo and boutique practices. The company’s nationwide reach—serving all 50 states—combined with a dedicated team of legal marketing specialists gives it a unique edge in delivering tailored, high‑quality leads to attorneys. LegalMatch’s blend of engineering, legal expertise, and membership services positions it as the premier partner for attorneys seeking to grow their practice and for consumers seeking reliable legal representation.
Job Description
We are looking for a data-driven Customer Success Manager to lead churn reduction initiatives and strengthen customer retention across our B2B and B2C segments.
Requirements
- Develop and implement churn reduction strategies based on customer data and behavioral insights
- Identify, track, and report key customer metrics across cross-functional projects
- Improve UX and UI flows to reduce friction and increase retention
- Design and optimize customer journey touchpoints for B2B and B2C users
- Collaborate with Product, Engineering, Sales, and Marketing to align retention strategies
- Propose and run testable experiments to improve usability and engagement
- Strengthen customer support infrastructure through automation and process improvement
- Translate customer feedback into actionable product and process enhancements
- Ensure timely delivery of retention initiatives with measurable outcomes
- Continuously analyze trends and recommend improvements to processes and systems
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan