Scheduling Specialist

Join a High-Growth Legal Services Leader as a Scheduling Specialist, providing exceptional customer service, managing schedules and resources, and collaborating with internal teams to deliver customized solutions to clients across the U.S. and internationally.

Requirements

• Answer and direct inbound calls from clients and internal personnel with professionalism and efficiency
• Assist with scheduling management, job requests, and allocation of resources
• Monitor client job requests and proactively communicate issues or updates
• Enter and maintain accurate data, including notices, attorney and firm details, and reporter/videographer information
• Track resource backlogs and jobs in progress to ensure timely completion
• Collaborate with Scheduling Managers and Specialists to resolve and prevent client issues
• Handle customer service calls with a focus on first-contact resolution
• Communicate with clients via phone and email regarding transcripts, exhibits, video products, and order status
• Troubleshoot client concerns to identify root causes related to transcripts, exhibits, video, or billing
• Resolve service and billing requests, including cost estimates, invoices, payments, repository access, and product delivery issues
• Obtain completed transcript and video order forms and confirm client product requests
• Escalate unresolved inquiries to appropriate departments when necessary
• Support the sales team by identifying new leads or potential client concerns
• Document and report customer feedback, inquiries, and satisfaction trends to management
• Perform additional duties as assigned

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan