Join a High-Growth Legal Services Leader as a Scheduling Specialist, providing exceptional customer service, managing schedules and resources, and collaborating with internal teams to deliver customized solutions to clients across the U.S. and internationally.
Requirements
- Answer and direct inbound calls from clients and internal personnel with professionalism and efficiency
- Assist with scheduling management, job requests, and allocation of resources
- Monitor client job requests and proactively communicate issues or updates
- Enter and maintain accurate data, including notices, attorney and firm details, and reporter/videographer information
- Track resource backlogs and jobs in progress to ensure timely completion
- Collaborate with Scheduling Managers and Specialists to resolve and prevent client issues
- Handle customer service calls with a focus on first-contact resolution
- Communicate with clients via phone and email regarding transcripts, exhibits, video products, and order status
- Troubleshoot client concerns to identify root causes related to transcripts, exhibits, video, or billing
- Resolve service and billing requests, including cost estimates, invoices, payments, repository access, and product delivery issues
- Obtain completed transcript and video order forms and confirm client product requests
- Escalate unresolved inquiries to appropriate departments when necessary
- Support the sales team by identifying new leads or potential client concerns
- Document and report customer feedback, inquiries, and satisfaction trends to management
- Perform additional duties as assigned
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan