Customer Onboarding & Implementation Lead

We’re looking for a Customer Onboarding & Implementation Lead to join us in Bradford, on a 12-month fixed-term contract. This role offers hybrid working, with two days based in the office each week.

Requirements

• Proven experience in onboarding new customers with varying levels of complexity and bespoke requirements
• Strong knowledge of HRIS architecture, data governance, and security principles
• Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders and customers across all levels
• Demonstrated ability to manage relationships effectively, simplifying complex scenarios into clear, actionable paths to success
• Skilled in gathering and translating business requirements into functional specifications, and developing realistic implementation plans and timelines
• Expertise in Change Management, with a track record of delivering customer-focused solutions and enhancing end-user experience through detailed planning and continuous improvement
• Experience working in a fast-paced HR and Payroll environment, with a passion for supporting operational growth

Benefits

• Competitive salary
• 25 days annual leave with the option to purchase 5 more
• Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
• Matched pension contribution up to 10%
• 24 hours of paid Volunteer Time Off
• Discounted gym and wellness memberships
• Access to our car benefit scheme
• Access to our online learning platform to continue to develop and grow your career with us