Volunteer Experience Specialist

The Volunteer Experience Specialist is responsible for developing and executing strategies to support an excellent serving experience for YouVersion volunteers, as well as increase volunteer engagement. This role will work cross-functionally with YouVersion Volunteer Managers and their teams on engaging and caring for volunteers, recruiting, overseeing volunteer onboarding, span of care, and creating systems to support the volunteer team.

Requirements

• Lead through the planning and execution of organization-wide YouVersion volunteer events and leadership sessions.
• Refine and implement organization-wide YouVersion volunteer communication strategies and initiatives.
• Lead volunteer appreciation strategy and manage inventory, shipments, and budget allocation.
• Provide development opportunities to ensure all YouVersion volunteers are equipped with the necessary tools needed to be successful.
• Partner with Volunteer Operations, Volunteer Managers, and Data team to build volunteer retention strategy.
• Evaluate roster management within volunteer span of care.
• Collaborate with YouVersion volunteer teams to understand needs and ensure recruitment efforts are aligned with team needs.
• Partner with the YouVersion Marketing team to develop and implement a volunteer recruitment strategy.
• Create and scale volunteer recruitment processes to ensure processes are efficient and effective.
• Develop surveys and additional ways to gain feedback from the Serving Community, analyze results, share reports with the team, and collaborate on strategies for improving the volunteer experience.
• Partner with the Volunteer Operations team to maintain a resource hub for Volunteer Managers (staff) to reference policy and procedure documents, along with access to tools that support them as they care for their volunteer teams.
• Create guidance for staff for best practices in leading YouVersion volunteers.
• Collaborate with Volunteer Managers and the Volunteer Operations team to create a volunteer portal, bringing current volunteer sites and resources into a shared ecosystem.
• Manage emails from volunteers during the onboarding process.
• Lead regular Volunteer Managers (staff) collaboration meetings.
• Implement unified orientation processes and leadership promotions for volunteers.

Benefits

• Paid parental leave, including maternity, paternity, and adoption leave.
• Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons.
• Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health.
• Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase.
• Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.
• Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health.
• Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year.
• $160 annually in development dollars for team members to invest in their professional growth.
• Casual dress and work environment.
• And much more!