Process Management Intern
Emma – The Sleep CompanyLisbon, Portugal
Posted October 10, 2025
11580 - 11580 EUR year
Internship
About the Company
Emma – The Sleep Company is a global D2C sleep brand founded in 2015, offering high-quality sleep products across over 35 countries. Known for empowering customers with the best sleep comfort solutions, Emma fosters a collaborative and diverse workplace culture that values continuous learning and innovation.
Job Description
Emma is seeking a Process Management Intern to support the design, optimization, and implementation of customer service processes for their North/Central Europe cluster, a world leader in D2C sleep products. The intern will contribute to improvements in efficiency, customer experience, and automation of customer interactions.
Requirements
- Fluent in English
- Bachelor's or Master's degree in a related field
- Strong interest in technology and customer service/CRM systems
- Basic understanding of customer service workflows
- Excel in problem-solving, attention to detail, communication, collaboration, and initiative
Benefits
- Competitive salary
- Private health insurance
- Employee discount
- In-house Portuguese classes