Clinical Communications Coordinator

LifeCenter Northwest is looking for a Clinical Communications Coordinator to provide essential management of hospital referrals for potential donors, including initial response, determination of referral escalation or de-escalation, and ongoing updates. The role requires a dynamic and enthusiastic team member who can work remotely and review hospital medical records, transcribe documentation, and communicate with hospital care teams and LifeCenter colleagues.

Requirements

• Manage referrals for seven 12-hour shifts within a two-week pay period
• Answer death notification referral calls
• Perform initial evaluation of all referral calls
• Interact with hospital staff members to obtain medical information
• Provide exemplary customer service
• Route donor referral calls and/or record messages
• Discuss screening information with LifeCenter clinical coordinators
• Enter data of potential donor referral information into LifeCenter's electronic medical record
• Coordinate and perform ongoing evaluation of referred potential organ donors
• Assess information related to family dynamics
• Perform follow-up calls to support referral stewardship and management
• Accurately complete donor records and/or chart corrections
• Attend continuing education conferences/workshops
• Collaborate with donor hospital staff, recovery partners, and LifeCenter teams

Benefits

• Medical, dental, vision insurance
• Basic life insurance
• Accidental death & dismemberment insurance
• Long-term disability insurance
• Travel accident insurance
• 403(b) program with employer match
• Employee Assistance Program
• Quarterly Wellness Reimbursement
• Paid holidays
• 119 hours of PTO annually
• Health Time Off hours
• Paid living donor leave
• Paid jury duty leave
• Paid parental leave