Customer Service - Level 1 Agent (English & Chinese-Mandarin speaking) - Remote
LifelancerIndia
Posted March 4, 2026
Full Time
About the Company
Lifelancer is an AI-driven talent marketplace that connects life-science, pharmaceutical, health-tech, and IT employers with a global network of freelance, remote, and local experts. The platform uses advanced matching algorithms to pair companies with over 50,000 specialists in biotech, biopharma, digital health, and related disciplines, streamlining recruitment and reducing time-to-hire. In addition to sourcing, Lifelancer offers end-to-end hiring-compliance and payroll solutions for international engagements, partnering with leading providers to ensure regulatory adherence. By combining industry-specific expertise, AI precision, and comprehensive compliance support, Lifelancer enables life-science organizations to scale talent acquisition efficiently on a global scale.
Job Description
Make a difference in healthcare and life sciences by supporting one of the biggest Pharma companies in the world as a Customer Service - Level 1 Agent. Provide technical and operational support to clinical staff and stakeholders, and work remotely based in India.
Requirements
- Fluent in English and Chinese-Mandarin
- Strong communication and customer service skills
- Ability to multitask under pressure
- Previous helpdesk or service desk experience
- Life sciences or healthcare background
- Comfortable with technology and quick to learn new systems
- Proficiency in ServiceNow or similar case/ticketing systems
Benefits
- Internet allowance
- Private health insurance
- Full training provided
- Dozens of E-Learning courses available
