Senior Customer Relationship Manager

Lingokids is a global leader in educational technology, helping families raise amazing kids through PlaylearningTM. As a CRM Manager, you will have a direct impact on continuous scaling of our app to the families that trust us.

Requirements

• Analyze user behavior, segment and build strategies to maximise conversion rate from free user to paid customer.
• Define, implement and optimize omnichannel flows in Braze (Email, Push notifications & In-App).
• Set-up, launch and control one-shot campaigns and customer surveys.
• Suggest improvements and experiment with A/B testing for results optimisation.
• Request and manage copies and audiovisual assets to designers and copywriters.
• Monitor KPIs, analyse results and share learning summaries with stakeholders.

Benefits

• Career Growth: Your growth drives our success!
• Remote-Friendly: Work from where you’re most productive—home or our offices in Madrid—anywhere within a 2-hour difference from Spain (GMT+1).
• Stock Options: Your contribution matters!
• Home Office Setup: Create your ideal workspace with a €400 allowance for setup and €35/month for remote work expenses—because comfort fuels creativity!
• Meal Allowances: Get €60/month on your Cobee card to enjoy meals at restaurants or food delivery—good food makes everything better!
• Flexible Compensation: Manage your meal, transport and childcare expenses easily with Cobee, integrating them directly into your payroll.
• Health Insurance: Access private health coverage at exclusive rates through Adeslas, seamlessly deducted from your payroll—quality care made simple.
• Language Lessons: Learning never stops! Enjoy free language classes in Spanish and English, to sharpen your skills and stay connected in a global team.
• Visa Sponsorship: If you need a visa to work in the EU, we’ll handle the process and cover the costs to make your transition seamless.
• Company events: Yes! We’re a fully remote team spread across different countries, but we love getting together from time to time in different corners of Spain, for team gatherings and recharging at our amazing off-sites!