Senior Technical Support Engineer

Join Litera, a leader in legal tech innovation, as a Senior Technical Support Engineer. This role requires strong troubleshooting skills, ability to manage multiple tickets, and proficiency in reproducing customer issues. You will work with global customers, collaborate with cross-functional teams, and contribute to knowledge base articles.

Requirements

• Bachelor's degree in computer science, Information Technology, or equivalent experience
• 3-5 years of experience in technical product support, preferably in a SaaS or enterprise environment
• Ability to work rotating shifts to support global customers, including after-hours/on-call rotation as needed

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401k matching