Manager - Customer Success Operations, Litmus GCC
LitmusPune, Maharashtra, India • Bengaluru, Karnataka, India
Posted October 28, 2025
Full Time
About the Company
Litmus is an Industrial Edge Data Platform that unifies device connectivity, data intelligence, and integration into a comprehensive Industry 4.0 solution. Offering rapid deployment, ease of use, and scalability, Litmus connects OT assets to the edge and enterprise, leveraging AI and cloud platforms for industrial automation and IoT. Trusted by global Fortune 500 companies like Google Cloud and Dell Technologies, Litmus stands out with its innovative approach to integrating technology across industries.
Job Description
Litmus is seeking a dynamic and results-driven Manager of Customer Success Operations to oversee the growth and scaling of their Customer Success organization within Global Capability Center in Pune. The role is a critical leadership position responsible for operational excellence, team building, and ensuring customer satisfaction. This position is focused on streamlining processes, improving efficiency, and fostering a high-performing team to drive growth and deliver exceptional customer experiences. It's a leadership opportunity to shape the future of industrial data revolution.
Requirements
- 10-15 years of experience in technology delivery
- Significant focus on program and practice management
- Expertise in delivering complex, global technology solutions
- Deep domain knowledge in Manufacturing Operations Management (MOM), Manufacturing Execution Systems (MES), IIoT, and Industry 4.0 solutions
- Demonstrated experience building and managing a practice or a delivery team
- Strong background in full-cycle program delivery
- Exceptional leadership, communication, and interpersonal skills
Benefits
- Competitive salary
- Growth opportunities
- Commitment to team building and continuous improvement
