Senior Professional Services Consultant
LiveopsUnited States
Posted December 11, 2025
Full Time
About the Company
Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty.
Job Description
As a Senior Professional Services Consultant, you will serve as the technical expert responsible for designing, implementing, and optimizing complex CCaaS and telecom integrations for enterprise clients.
Requirements
- Bachelor's Degree from an accredited 4-year university
- 7–10+ years of experience in Professional Services, Solutions Engineering, Technical Account Management, or Implementation roles
- Hands-on experience implementing CCaaS platforms (Five9, NICE CXone, Genesys Cloud, Amazon Connect, Talkdesk, etc.)
- Strong understanding of telephony and networking fundamentals: SIP, RTP, DTMF, SBC configuration, firewall rules, QoS, VPNs
- Experience integrating CCaaS or telecom systems via REST APIs, Webhooks, event streams, or middleware solutions
- Proficiency with Postman or other API testing platforms
- Comfortable reading and creating JSON, XML, and technical documentation
- Experience with SaaS architecture, authentication methods (OAuth, SAML, JWT), and modern IT security practices
- Knowledge of SFTP, secure data transfer practices, log analysis, and troubleshooting methodologies
- HTML/JavaScript/CSS familiarity (light UI customization or widget work)
- Salesforce CTI, CRM telephony integration, or BI/reporting experience a plus
