Customer Service Team Leader
LKQ EuropeEngland, United Kingdom
Posted January 28, 2026
Full Time
About the Company
People First: We value our employees just as much as our customers. Work-Life Balance: Flexible working options to support your lifestyle. Career Growth: Genuine opportunities for progression in a thriving industry. Passion for Excellence: Join a team dedicated to being the best at what we do.
Job Description
We're looking for an experienced and motivated Customer Service Team Leader to lead and support our Customer Service Advisors. You'll play a key role in driving performance, coaching the team, and ensuring customers receive outstanding service across phone, live chat, and chatbot channels.
Requirements
- Previous experience as a Team Leader or Senior Customer Service Advisor
- Strong leadership and people management skills
- Excellent communication skills, both verbal and written
- Experience working in a contact centre or multi-channel customer service environment
- Confidence using CRM systems, chat platforms, and performance dashboards
- Ability to motivate others, manage priorities, and handle escalations calmly
Benefits
- Competitive Salary
- Enhanced Annual Leave (Including Bank Holidays)
- Exciting Career Growth
- Life Assurance for Peace of Mind
- 24/7 Employee Assistance Programme
- Exclusive Gym Discounts
- Comprehensive Healthcare Perks
- Cycle to Work Scheme
- Retail & Staff Discounts