Logicalis is seeking a Platform and Compute Engineer to join their team in Cape Town or Johannesburg. As a member of the Platform and Compute Support team, you will be responsible for ensuring the smooth running of enterprise cloud, managed private clouds, and internal cloud environments. You will work on incidents, problems, requests, and change requests, adhering to ITIL principles.
Requirements
- Day-to-day support of customer's network and server environments
- Perform project related duties regarding new deployments or development requirements
- Troubleshooting technical faults and providing satisfactory fixes to the customer
- Regularly updating customers on progress of faults by telephone and email
- Completing customer environment Change Requests, including impact and risk analysis
- Providing day to day administration for managed service customers
- Providing input to customer facing Technical Incident Reports
- Capturing repeat faults and undertaking root cause analysis
- Proactive identification of fault trends
- Maintaining and updating customer technical documentation
- Constant knowledge capture and sharing
- Stay up to date and accredited within the current technologies
- Work with the other departments to understand and share technical strategy
- Work as part of the on-call rota and ensure resources are always available 24x7 and respond within SLA time frames to any call from the MSC Shift team out of Hours
- Attend the Change Advisory Board for customer change requests
- Attend meetings and working parties to represent Operations where necessary
- Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site
- Attend customer sites for onsite project and support related activities
- Helping to identify gaps in existing technical documentation, knowledge and skills
- Creating and maintaining of technical customer documentation
- Providing input to customer facing Technical Incident Report
- Undertake technical audits for key customers where issues have been identified
Benefits
- Speedy decision-making
- Opportunities for personal development
- Supportive, inclusive environment that celebrates diversity
