Manager, Customer Relations

As a Manager, Customer Relations, you will be responsible for enhancing the customer experience and promoting a customer care culture at Long Beach Transit. You will lead the development and implementation of customer service programs and initiatives, and manage a team of customer care representatives. You will work closely with other departments to ensure alignment and smooth customer experience. You will also be responsible for monitoring customer feedback, developing processes and procedures for customer service, and ensuring that employees are working in a safe manner.

Requirements

• 5+ years of relevant experience in customer service management
• Bachelor's degree in business, communication or a related field
• Demonstrated experience in supervising personnel, managing CRM programs and promoting customer care
• Experience in and knowledge of building relationships with diverse populations
• Project management experience and associated procedures

Benefits

• Paid time off
• Health insurance
• Retirement plan
• Paid holidays