Associate Customer Success Specialist

Lucid Software is seeking an Associate Customer Success Specialist to join their Scaled Customer Success Team. The role involves working with customers to maximize the value they obtain through adoption of Lucid's products. The team uses both direct customer interactions and scalable solutions to engage with global customers.

Requirements

• Develop an understanding of our customers’ business objectives and a strategy for supporting the customer in achieving those objectives
• Identify and monitor key user operational metrics focused on retention to help drive improvements to our product and support offerings
• Continually work with accounts to support ongoing successful adoption of key Lucid products and features
• Develop and execute data-driven recommendations at scale
• Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
• Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Lucidchart

Benefits

• Opportunity to work with a leading visual collaboration platform
• Collaborative and fast-paced work environment
• Chance to make a meaningful impact on customer success