Product Manager, Patient Communications

We are looking for a Product Manager, Patient Communications to join our team at Luma Health. As a Product Manager, you will own the vision and roadmap for Reminders & Recalls, Navigator, and Broadcast across various channels. You will work cross-functionally to scale the AI Agent, gather customer insights, and deliver measurable outcomes.

Requirements

• 3+ years of experience in product management in messaging, communications platforms, healthcare SaaS, or adjacent domains shipping customer-facing products at scale
• BA/BS Degree required
• Experience in gathering business insights and identifying trends from data
• SQL skills highly preferred
• Entrepreneurial minded self-starter who is able to function in a lean product management structure in a company with aggressive growth goals
• Superior communication, presentation and interpersonal skills
• Demonstrable experience positioning and launching differentiated B2B software that exceeds business expectations (ideally in healthcare)
• Organized, detail-oriented, and motivated team player with a positive attitude
• Ability to work in a fast-paced team environment
• Hands-on with LLM/AI products (prompt design, tools/integrations, evaluation, red-teaming, safety guardrails) and clear criteria for human escalation
• Ability to write clear PRDs and sequence complex deliveries
• Proven ability to lead cross-functional teams, influence without authority, and communicate crisply with executives and customers

Benefits

• Competitive Health Benefits
• Flexible Time Off
• Wellness Programs
• Discounted Perks
• 401(k) and Company Equity