Customer Success Manager

Luminance is a leading AI provider seeking a Customer Success Manager to build strong relationships with clients across various industries. The role involves onboarding customers, providing product support, managing churn reduction, and contributing to product improvement. Success requires a customer-centric approach, analytical skills, and collaboration with internal teams.

Requirements

• Bachelor’s Degree in a scientific or analytical discipline
• 2:1 or above (UK) or GPA of 3.5 (US)
• Highly organised with ability to multi-task and prioritise effectively
• Excellent communication and interpersonal skills
• Patient and active listener
• Detail-oriented with a problem-solving attitude
• Excellent product knowledge
• Passion for customer experience
• Ability to work in an innovative and fast-paced environment