Enterprise Customer Success Manager
LumosUnited States
Posted October 31, 2025
160000 - 180000 USD year
Full Time
About the Company
Lumos is an Autonomous Identity platform that automatically discovers and manages access across all applications, offering identity governance, SaaS management, privileged access management, software asset management, and IAM services. By providing one unified solution for full visibility, enhanced security, and increased productivity, Lumos empowers organizations to control access on auto-pilot, trusted by Fortune 500 companies like Pinterest, Github, and Roku.
Job Description
Lumos is a rapidly growing startup revolutionizing app and access management with a unified platform. They are seeking an Enterprise Customer Success Manager to partner with large and strategic customers, ensuring adoption, retention, and influencing product roadmap. The role requires building relationships, delivering impactful QBRs, and surfacing customer insights to influence product strategy and growth.
Requirements
- 7+ years of experience in Customer Success or a related customer-facing role
- 3+ years of experience managing enterprise-level customers
- Proven ability to build strong relationships and engage with senior stakeholders
- Skilled at communicating complex concepts
- Hands-on experience collaborating with technical teams
Benefits
- Remote work culture
- Medical, Vision, & Dental coverage
- Company bonding trips
- WFH setup
- Unlimited PTO
- Wellness stipend
- 401k matching
