Senior Customer Insights Manager

Lyka is a growing Australian-founded pet wellness company focused on improving the health and wellbeing of pets. The company's mission is to increase the lifespan of dogs and cats through preventative, holistic nutrition and personalized care. Lyka has experienced significant growth and is seeking a Senior Customer Insights Manager to supercharge understanding of customers through research and analysis.

Requirements

• 5–8+ years in qualitative research, market research, user research, or consumer insights
• Demonstrated ability to influence product, brand, and marketing decisions through clear insights
• Deep experience in qualitative methods (interviews, ethnography, diary studies) and survey design
• Familiarity with frameworks like Kano, pricing sensitivity testing, or conjoint analysis
• Excellent collaboration and coaching skills
• Bias toward action, clarity, and making insights matter
• Natural translator who can make data legible to the business

Benefits

• Work in a fast-growing start-up
• Growth and Development
• Wellbeing assistance
• Flexible working
• Pupper parent support
• Inclusive and diverse team