EAP Case Manager (12-month FTC)

Lyra Health is seeking an experienced counsellor to work as an EAP Case Manager in a remote role. The role involves providing mental health support to employees and their dependants, containing risk, and managing cases. The ideal candidate will have a Master's level counselling qualification, current registration or accreditation, and at least 3 years of experience in therapeutic delivery.

Requirements

• Provide the first point of contact for service users accessing EAP/Mental Health service
• Support and contain service users in the moment with brief goal-focused therapeutic support and psychoeducation
• Complete brief clinical assessment to determine service user needs
• Conduct robust risk assessments and implement risk management plans as required
• Accurately capture all information on the clinical database pertinent to the clinical management of the case
• Adhere to all clinical and operational protocols, standards, service levels and procedures
• Work collaboratively with global clinical teams
• Liaise with affiliate clinicians for appointments and case updates as required
• Contribute to service and business development as required

Benefits

• Flexible working hours
• Annual in-person team gathering