Research Lead - Customer Insights
M-KOPALagos, Lagos State, Nigeria • Kenya • Uganda • Ghana • South Africa
Posted October 3, 2025
Full Time
About the Company
M-KOPA is a UK-headquartered fintech company operating in Africa, offering affordable smartphone and e-motorbike financing along with embedded digital financial services. Using an innovative daily repayment model, M-KOPA has extended over $2 billion in credit to 7 million customers, building a credit record for each that supports long-term financial relationships. With a focus on financial inclusion and digital connectivity, the company employs over 3,000 staff and 30,000 sales agents across its markets.
Job Description
M-KOPA is seeking a Research Lead to drive user experience research across the growing Customer Insights team. This role involves conducting comprehensive research to inform product and experience decisions for millions of underserved Africans. The company is recognized for its impact on financial inclusion and transformation of lives in Africa. The role offers a global opportunity to shape research practices and leverage customer data.
Requirements
- Strong qualitative research methodologies, research design, and UXR data reporting.
- Expertise in conducting in-depth interviews and usability testing.
- Experience designing robust research studies with clear methodologies.
- Proven ability to transform raw research data into strategic recommendations.
Benefits
- Professional development programs
- Family-friendly policies
- Well-being support
- Career growth opportunities
- Flexible working arrangements
