Contact Centre Team Lead

HomeMade is an approved aged care provider that empowers older people to self-manage their service providers with the assistance of clinical and customer support teams. As a Customer Support Team Lead, you will play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes.

Requirements

• Monitor team performance and drive achievement of KPIs
• Supervise, coach and develop Support Specialists
• Ensure enquiries, cases and platform tasks are completed accurately and within service levels
• Communicate business priorities and performance goals clearly

Benefits

• Power your career
• Access parental leave
• Work with flexibility
• Flexi Leave Days
• Take a floating public holiday
• Be rewarded