Backstage Captain, Mall of America - Full Time
Macy'sMinnesota, United States
Posted September 29, 2025
Full Time
About the Company
Macy's is a leading retail brand offering quality fashion at affordable prices across the United States and online.
Job Description
Macy's is seeking a Full-Time Backstage Captain, focusing on customer satisfaction, merchandising, and brand loyalty. This role acts as an advocate for the customer, a merchandising expert, and a team leader, contributing to excellent service and store operations. Advancement opportunities exist, including Personal Stylist and Sales and Customer Experience Manager positions.
Requirements
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Proficient in communicating effectively with customers and providing clear direction to colleagues
- Self-starter in adapting quickly to changing customer expectations and needs
- Resourceful and able to adapt quickly to changing priorities and deadlines
- 1-2 years of direct retail experience preferred
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
- Access the full menu of benefits offerings