Customer Support Specialist
MalbekAhmedabad, Gujarat, India • Pune, Maharashtra, India
Posted June 6, 2025
Full Time
About the Company
Malbek delivers a next‑generation, AI‑powered contract lifecycle management platform that streamlines the entire contracting process for legal, sales, finance, procurement, and other business units. Its end‑to‑end solution integrates natively with popular enterprise tools such as Salesforce, Workday, Slack, and Office 365, enabling seamless data flow and dramatically reducing cycle times. By combining configurable SaaS architecture with intelligent risk and compliance features, Malbek helps organizations improve contracting efficiency, increase profitability, and accelerate approvals. The platform’s proprietary AI core and scalable cloud design set it apart as a modern, enterprise‑ready CLM solution.
Job Description
The primary role of a Customer Support Specialist is to ensure complete satisfaction and success of our customers by providing empathetic, patient, and efficient support, addressing problems, incidents, and inquiries submitted by customers through various support channels.
Requirements
- Strong drive and initiative to independently learn and master new features.
- Excellent communication and problem-solving skills.
- Ability to work efficiently in a fast-paced environment.
- 4+ years of experience supporting large enterprise customers
- Integration experience, a plus (Salesforce, Palantir, Ariba, etc.)
- Familiarity with Contract Lifecycle Management (CLM) software is a plus.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
