Service Dispatcher

Performs administrative and Service dispatch related tasks in support of the Service Department, managing incoming calls and emails, scheduling technicians, and providing customer service.

Requirements

• Highly organized and detail oriented
• Flexible and able to multitask in a fast-paced environment
• Exhibits the ability to learn and apply new skills
• Customer service oriented
• Professional demeanor and pleasant phone presence
• Able to establish and maintain good working relationships with customers and teammates
• Exhibits sound judgment with ability to prioritize tasks, assignments and the needs of customers
• Capable of managing difficult or emotional customers and responding promptly to their needs
• Excellent verbal and written communication skills
• Good listening and comprehension skills with the ability to keep relevant parties adequately informed
• Able to balance team and individual responsibilities
• Demonstrates openness to others' views and able to provide objective feedback
• Successfully demonstrates industry knowledge
• Critical Thinking Skills

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• On Site Gym