The Director, Client Experience (Director, CX) leads a team of Client Experience Managers (CXMs) to deliver exceptional client experiences and achieve business goals through effective portfolio management and team leadership.
Requirements
- Agency Experience Required: Minimum 5-7 years of experience in digital marketing agency environment with proven track record in client relationship management
- Digital Marketing Strategy Expertise: Comprehensive understanding of digital marketing strategies, campaign optimization, and performance measurement
- Leadership Experience: Proven ability to manage, develop, and scale high-performing teams
- Communication Skills: Exceptional ability to present complex information in clear, compelling formats to diverse audiences
- Analytical Mindset: Strong data analysis capabilities with experience in performance tracking and ROI optimization
- Technology Proficiency: Experience with CRM systems, especially hubspot, automation tools, and emerging AI technologies in marketing applications
Benefits
- PTO: Executive Level 2.75 weeks of PTO
- Sick Time: 40 hours of sick time per year
- Mental Health Day: 8 hours of mental health time per quarter
- Health insurance (Day 1 eligibility)
- 401(k) eligibility after one year
