Complaints Case Handler
Marsh McLennanNottingham, England, United Kingdom
Posted December 12, 2025
Full Time
About the Company
Mercer is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people.
Job Description
We are seeking a Complaints Case Handler to join our team at Now: Pensions (Mercer) on a 12-month fixed term contract. The role will involve investigating complaints, problem solving, and providing recommendations for discretionary awards and transfer decisions.
Requirements
- Investigating complaints from customers
- Problem solving underlying issues with processes, systems, and communications
- Responding to customer comments on social media and TrustPilot
- Providing recommendations for discretionary awards and transfer decisions
- Managing multiple priorities and deadlines
- Communicating effectively with customers and teams
Benefits
- Professional development opportunities
- Interesting work and supportive leaders
- Vibrant and inclusive culture
- Range of career opportunities
- Benefits and rewards to enhance well-being