Customer Success Manager (Remote)
MasabiHuila, Colombia
Posted September 26, 2025
Full Time
About the Company
Masabi is a leading provider of innovative fare payment solutions for transportation, offering mobile ticketing, account-based ticketing, and open payments services. The company focuses on improving transit efficiency and accessibility through cutting-edge technology and software development. Masabi values collaboration, innovation, and career growth, fostering an environment where employees can thrive and contribute to the company's success.
Job Description
Masabi is revolutionizing the fare payment industry with their mobile ticketing SDK, powering ridesharing for millions worldwide. They are seeking a Customer Success Manager to foster client relationships, guide them through the onboarding process, and ensure satisfaction, retention, and partnership success. This remote role involves maintaining existing contracts, resolving complaints, optimizing customer experiences, and identifying growth opportunities.
Requirements
- Experience in Customer Success Management in a SaaS environment
- Exceptional communication skills (written and verbal)
- Familiarity with mobile applications and technology
- Passion for the future of transportation and mobility
Benefits
- Competitive salary package
- Private Healthcare
- Monthly team bonding allowance
- Menopause support
- Choice of workstation
- Training allowance
- Home office allowance
