Customer Training Manager

We are seeking a Customer Training Manager to develop and deliver high-quality training for our transit agency customers and partners. You will play a key role in modernising how Masabi delivers training by creating scalable self-serve learning and enabling teams across the business to deliver training effectively.

Requirements

• Experience designing and delivering training for software or technical products, with the ability to explain complex concepts in simple, practical language
• Strong instructional design skills, able to create clear and engaging LMS-based content, including modules, micro learning, videos, and assessments
• Confident in delivering live virtual training to customer groups and tailoring content to different audiences and levels of technical understanding
• Hands-on experience implementing or maintaining an LMS and structuring effective learning paths
• Highly organised with strong communication and stakeholder management skills
• Proactive, adaptable, and able to operate independently in a fast-changing environment
• Driven by continuous improvement and comfortable iterating based on feedback and learning metrics
• Interested in using AI tools for content creation and customer training

Benefits

• 20 days of vacation per year (in addition to public holidays), plus the option to buy an additional 5 days of vacation each year
• Private Healthcare and Life Insurance via Trinet
• Menopause support
• Choice of a workstation
• Training allowance of up to CAD$1300 per year
• CAD$325 per year to spend on your home office
• Ability to work for up to 3 months per year from any country in the world
• Enhanced family leave
• Fun and collaborative environment with a focus on making a difference in the world