Responsible for processing IT support incidents and requests, performing troubleshooting, installation, and maintenance of computer and peripheral hardware and software, and managing IT projects.
Requirements
- Perform duties with patience and professionalism
- Aptitude for troubleshooting problems to resolution and attention to detail
- Advanced PC knowledge, including componentry, interfaces, and peripherals, such as printers, scanners, etc.
- Knowledge of Windows networks, domain structure, and Active Directory environment
- Advanced knowledge of Windows operating systems and Microsoft Office applications