Client Success Manager (Sponsor Delivery / Clinical Trial Operations)

Massive Bio is seeking a Client Success Manager to lead sponsor and biopharma client relationships, drive delivery, and shape customer experience. The role requires 3-7 years of experience in clinical project management, clinical research, or a related field, with a strong focus on communication, leadership, and execution quality.

Requirements

• Manage a portfolio of sponsor and client accounts
• Drive responsiveness and service levels for sponsor requests
• Translate sponsor goals into cross-functional delivery plans
• Maintain reliable data in CRM and operational systems
• Develop presentations and documentation to support sponsors and partners

Benefits

• Flexible work environment
• Opportunity to work with a leader in health-tech innovation