Assistant Service Clients H/F

Master Builders Solutions France is seeking an Assistant Customer Service H/F to join their team in Lisses, Île-de-France. The role involves providing excellent customer service, managing orders and invoices, and assisting with complaint handling. The company focuses on sustainable construction solutions and integrates a small team with open communication.

Requirements

• Appointed to the Service Client Manager
• Receive customer calls
• Perform and check the receipt and recording of customer orders
• Inform clients on all elements not meeting requirements
• Monitor order status and respond to urgent situations
• Manage invoices and client requests
• Interface with internal services
• Manage complaints
• Manage invoices
• Adhere to deadlines and compliance
• Adapt to different interlocutors
• Be rigorous and team-oriented