Level 1 Service Desk Technician

Our client, a well-established Managed Service Provider (MSP) in Northern NJ, is searching for a Level 1 Service Desk Technician. The role involves troubleshooting common end-user issues, working with PSA/RMM tools, and providing remote support and troubleshooting.

Requirements

• 1+ year of experience on a service desk in a Managed Services environment handling multi-tenant clients, PSA/RMM tools, and SLA commitments
• Windows 10/11, Microsoft 365, and basic macOS support
• Basic networking, printers/scanners, and VPN clients
• Endpoint security, software deployment/update hygiene, and practical familiarity with Halo PSA and NinjaOne

Benefits

• Medical
• PTO
• Holidays
• Professional development