Highway Customer Service Assistant
Matson Logistics, IncIllinois, United States
Posted October 7, 2025
Full Time
About the Company
Matson, Inc., with over 140 years of experience, is a leading provider of ocean transportation and supply chain services, specializing in Asia to U.S. West Coast trade and serving Hawaii, Alaska, Guam, and the South Pacific islands. Our subsidiaries, Matson Terminals and Matson Logistics, focus on intermodal and warehousing solutions, delivering quality, reliability, and integrity in every transaction. At Matson, we prioritize high trust relationships, a diverse and inclusive workplace culture, and are committed to exceeding customer expectations.
Job Description
Matson Logistics is seeking a Highway Customer Service Assistant to provide support to the highway customer service team. This role involves assisting highway employees with load movement, ensuring timely deliveries, resolving invoices, and providing status reports. The position requires strong communication and customer service skills.
Requirements
- Strong interpersonal and communication skills
- Excellent telephone skills
- Microsoft Office proficiency (Excel, Word, Outlook)
- Professional and pleasant behavior
- Strong customer service skills
- Plan, prioritize, and manage multiple tasks
- Strong ability to work with others
- Ability to develop understanding of highway transportation industry
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Supplemental Life Insurance
- Paid Leave of Absence
- Long-Term Disability Insurance
- Emergency Childcare
- Death and Dismemberment Insurance
- Prepaid Legal Services
- Adoption Assistance
- 401k Matching
- Profit Sharing
