JOIN MAXIO

Maxio is a PE-backed software business that helps B2B SaaS companies unlock their next stage of growth. We are committed to redefining how CFOs and CEOs run their businesses, raise money, and manage investors.

Requirements

• Lead and manage a distributed (Philippines, US, and Ireland) team of Tier I support professionals
• Own and continuously drive improvements around our Support team’s key metrics including CSAT, time to first response, resolution time, and ticket backlog
• Coach and develop team members through 1:1s, goal setting, and career planning
• Partner with Tier II support and support operations to ensure seamless issue escalation and resolution
• Manage staffing, scheduling, and coverage to ensure global support availability
• Review support trends and customer feedback to inform product and process improvements resulting in reduced case loads and increased throughput
• Help refine support team onboarding, training, and quality assurance programs
• Drive a culture of accountability, ownership, and continuous improvement

Benefits

• Health, dental, and vision insurance plans
• Medical and dependent care flexible spending accounts
• Paid monthly mental healthcare access with Headspace
• Open PTO – because making time for life is important!
• 13 paid standard holidays each year, including a company-wide Winter Break
• 401(k) savings plan with company match!
• MacBook laptop
• Paid parental leave
• A collaborative, entrepreneurial learning environment with a proven playbook