Technology Specialist (IT: Machine Learning/Artificial Intelligence)

The Technology Specialist applies their conceptual knowledge of Technology and with a moderate level of guidance and direction from colleagues and leadership, is responsible for solving a range of straightforward Technology problems.

Requirements

• Apply broad knowledge of IT operations principles, business drivers, and related areas to impact results
• Build relationships with key functional stakeholders in the business and communicate appropriately with them
• Broad knowledge of various technologies (Windows 10, Windows 7, MS O365, Active Directory, Cisco UCS, Mobile Device Management, Cyber Security, Networking and Connectivity, Server Support, and Infrastructure Projects)
• Strong business acumen and the ability to translate technical terms into business terms required
• Manage a team of IT support resources to provide best-in-class IT service to all functional users
• Work with senior leadership and management in the business units to communicate issues, resolutions, and impact on business, as well as report on Metrics/KPIs
• Develop end-user communications and ongoing technical training material is required
• Manage and engage with external vendors & internal stakeholders to negotiate contracts and key deliverables of IT assets procurement and services
• Direct and oversee vendor work

Benefits

• competitive salary
• bonus
• stock options