MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are looking for Inbound Sales Representatives to support a variety of projects while representing some of the most recognizable brands in the world.
Requirements
- Handle inbound and outbound contacts in a courteous, timely, and professional manner.
- Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
- Listen to customers, understand their needs, and resolve customer issues.
- Research systems to find missing information; coordinate with other departments to resolve issues as applicable
- Utilize systems and technology to complete account management tasks.
- Accurately document and process customer orders in appropriate systems.
- Follow all required scripts, policies, and procedures.
- Comply with requirements surrounding confidential information and personal information.
- Escalate customer issues to the appropriate staff and managers for resolution as needed.
- Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes.
- Adhere to all attendance and work schedule requirements.
Benefits
- Paid Time Off
- Incentives & Rewards
- Health Benefits
- Retirement Savings
- Disability Insurance
- Life Insurance
- Career Growth
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code