MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are looking for Inbound Sales Representatives to support a variety of projects while representing some of the most recognizable brands in the world.
Requirements
- Handle inbound and outbound contacts in a courteous, timely, and professional manner.
- Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
- Listen to customers, understand their needs, and resolve customer issues.
- Research systems to find missing information; coordinate with other departments to resolve issues as applicable
- Utilize systems and technology to complete account management tasks.
- Accurately document and process customer orders in appropriate systems.
- Follow all required scripts, policies, and procedures.
- Comply with requirements surrounding confidential information and personal information.
- Escalate customer issues to the appropriate staff and managers for resolution as needed.
- Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes.
- Adhere to all attendance and work schedule requirements.
Benefits
- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
- Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
- Retirement Savings: Secure your future with retirement savings programs, where available.
- Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.
