MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are looking for Inbound Sales Representatives to support a variety of projects while representing some of the most recognizable brands in the world.
Requirements
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Benefits
- Paid Time Off: Earn PTO and paid holidays to take the time you need
- Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
- Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location
- Retirement Savings: Secure your future with retirement savings programs, where available
- Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges
- Life Insurance: Access life insurance options to safeguard your loved ones
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities
- Paid Training: Learn new skills while earning a paycheck
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement
- Casual Dress Code: Be comfortable while you work
