2026 - Operations Analyst Intern, NYC

Join the MongoDB Technical Services team and help drive excellence and efficiency in our delivery of technical support services to our worldwide customer base.

Requirements

• In the process of receiving a Bachelor’s or Master's degree in Business, Data Analytics, Information Systems, or an Engineering-related field
• Technical aptitude for solving operations issues with sophisticated, scalable, systems-based solutions
• Customer-service oriented; demonstrates excellent written and oral communication skills, strong follow-through, and problem-solving abilities, coupled with a customer-centric perspective and approach
• Strong operational intuition and cross-group collaboration skills
• Understands the importance of operational excellence, process development, and structured execution
• Is curious, proactive, and eager to learn how large-scale support operations function in a SaaS environment

Benefits

• Paid time off
• Flexible paid time off
• 20 weeks fully-paid gender-neutral parental leave
• Fertility and adoption assistance
• 401(k) plan
• Mental health counseling
• Access to transgender-inclusive health insurance coverage
• Health benefits offerings
• Free lunch
• Relocation support