Customer Support Specialist
MealSuiteCambridge, Ontario, Canada • Dallas, Texas, United States • Ho Chi Minh City, Vietnam
Posted September 26, 2025
Full Time
About the Company
MealSuite is a fully integrated, end to end, dietary, food production, inventory, kitchen management and point of sale solution on a mission to revolutionize the continuum of care through food service technology. Since 1989, our industry leading innovations have empowered food service operators across North America to streamline administrative labor, cut down on food waste, reduce risk and meet regulatory requirements, so they can spend more time focusing on what matters most: improving the quality of life for their patients and residents. Dedicated to delivering SMILES & SATISFACTION to healthcare & senior living communities, we pride ourselves on providing personalized solutions matched with unparalleled customer service.
Job Description
MealSuite is a fast-growing SaaS organization providing end-to-end foodservice technology solutions for healthcare and aging services. They are seeking a Customer Support Specialist to resolve customer issues, troubleshoot product problems, and contribute to the refinement of their software/hardware. The role involves hands-on troubleshooting and excellent communication skills.
Requirements
- Experience in foodservice, acute care, or tech industry
- 1-3 years of direct customer support experience
- Food Service Manager, Certified Dietary Manager, Registered Dietician, or similar certification (preferred)
- Experience with Customer Success Management tools (Zendesk, Salesforce, etc.)
- Excellent analytical and problem-solving skills
- Fluency in French (preferred)
Benefits
- Healthcare benefits
- Hybrid flexibility
- Work-life balance
- Inclusive workplace
- Equity program
- Career development and advancement opportunities
- Purposeful work
- Positive community impact