Sr. Manager, Customer Success

Measured is a pioneer and leader of incrementality-based measurement and optimization for consumer brands. The Sr. Manager, Customer Success will lead client-facing engagements for a portfolio of Measured brands, driving client satisfaction and product adoption.

Requirements

• Own gross revenue retention and net revenue retention goals within your book of business.
• Own day to day client relationship across seniority levels for a portfolio of 10+ Measured brands.
• Develop a strong relationship with clients based on value add, expertise and being a trusted partner.
• Manage adoption across all stakeholders for Measured products and services.
• Provide internal product feedback based on existing and potential client use cases.
• Deliver client training curriculum.
• Provide and interpret marketing performance reviews for clients.
• Design and interpret in-market experiments across addressable media channels.
• Provide optimization insights and budget recommendations to turn insights into client value.
• Support internal CS initiatives, e.g. engagement and adoption model, onboarding playbooks, product training materials etc.

Benefits

• 100% Remote
• Total Rewards - Compelling compensation packages that include flexible time off, regional paid holidays, and regional health and wellness plans where available
• Social Engagement - virtual engagement, knowledge sharing, and more
• Giving Back - Opportunities to volunteer and impact our communities through Measured for Good initiatives
• Culture - Integrity, diversity, and award winning technology